This post describes leading a team through a tough turbulent transition while handling hypergrowth and business pivots. It details the focus on high leverage activities to break the loop of never-ending toilsome tasks and reactive fires.
A simple system can be understood by studying each of its components; similarly, complicated systems can be understood by studying the intricate details of components. It becomes possible to model complicated systems by reducing them to fundamental principles. Complex systems cannot be reduced down to a basic set of rules as the whole is larger than the sum of parts. Inference is only by observing the entire system as a whole.