Do you struggle to balance your urgent tactical needs with important strategic goals? Do you wonder how to handle the boatload of important customer requests by prioritizing and allocating resources? The BCE framework is for you.
Month: February 2024
Incident Response doesn’t have to be painful: Common pitfalls and recommendations
This post challenges misconceptions about chaotic on-call and livesite practices, offering lessons from extensive experience. It introduces common red flags like call hell, hero worship, and the wild west, and provides solutions. These include customer-focused monitoring, monitoring pruning, 1-2-3 troubleshooting rule, follow-the-sun schedules, and repair item deadlines. As services mature, standardized incident response and efficient toil control practices become crucial.
